Personalised, safer support for ongoing pain.
Pharmacy-led care for pain relief, treatment review and safer symptom management — based on a careful clinical assessment, not a quick fix.
Who it's for
Pain we commonly support
Whether your pain is new or long-standing, our pharmacists can help you find a safer, more considered way forward.
Musculoskeletal pain
Back, neck, joint or muscle pain affecting daily life.
Recurring headaches
Frequent tension headaches or migraine-type symptoms.
Post-injury discomfort
Pain that's lingered after a strain, sprain or minor injury.
Chronic or long-term pain
Pain you've lived with for months and want to manage more safely.
Pain affecting sleep
Discomfort that keeps you awake or wakes you in the night.
Concerns about current treatment
Unsure if your current pain relief is right, safe, or still needed.
Treatments we may consider
Pain treatments we may consider
From everyday over-the-counter pain relief to pharmacist-led and prescription-only options — supplied where clinically appropriate after pharmacist review.
- Over-the-counterGSL
- Pharmacy medicinesP
- Prescription onlyPOM
All supply is subject to clinical assessment and pharmacist review.
How it works
From consultation to safe delivery
A clear, regulated pathway — reviewed by a GPhC registered pharmacist prescriber, with payment, approval and delivery handled transparently.
- Step 1
Complete your consultation
Step 1Answer a short, confidential clinical questionnaire about your health and symptoms.
- Step 2
Create your account
Step 2Set up your secure patient account so we can manage your consultation and treatment.
- Step 3
Place your order & pay
Step 3Payment is taken when the order is placed. A full refund is issued if treatment is not approved.
- Step 4
GPhC prescriber review
Step 4A registered pharmacist prescriber reviews your consultation and contacts you within 24 hours — by email, phone, or a short video consultation if needed.
- Step 5
Confirm your treatment
Step 5Prescriptions are usually approved within 24 hours. Confirm you're happy with the treatment and rationale via your confirmation email.
- Step 6
Secure delivery
Step 6Your medicine is dispatched via your chosen courier. The patient must be present at the delivery address — proof of delivery is recorded.
Hover over each step for more detail.
Our approach
Careful pain support, not just a prescription
Pain is personal. We focus on understanding it — then offer support that's clinically suitable, safer in the long term and reviewed regularly.
- Pain assessment
A structured review of your pain, history, current treatment and goals.
Read the full guidance - Over-the-counter options where suitable
Practical, evidence-based options for milder or short-term symptoms.
Read the full guidance - Prescription review where appropriate
Considered carefully, only after pharmacist review, and never as a default.
Read the full guidance Stomach protection where needed
Protective treatment may be recommended alongside certain pain medicines.
Follow-up & medication review
Ongoing checks to support effective, safer pain management over time.
Essential advice
Important things to know before starting any treatment
General guidance to help you use medicines safely. This is not a substitute for the advice of your pharmacist or doctor.
Travelling with your medicine
Carry medicines in their original packaging with the dispensing label, plus a copy of your prescription or a covering letter. Some countries restrict opioids, benzodiazepines and other controlled drugs — check the embassy of your destination before flying. For controlled drugs, you may need a personal export licence if travelling for 3 months or more.
Driving and machinery
Sedating medicines can affect your reaction time, judgement and ability to drive safely. It is illegal in the UK to drive while impaired by medicine, even if it has been prescribed. If in doubt, do not drive — speak to your pharmacist.
Alcohol and other medicines
Avoid alcohol with sedating medicines (sleep aids, opioids, benzodiazepines, sedating antihistamines) — combined effects can be dangerous. Always tell the pharmacist about every medicine, supplement or herbal product you take.
Pregnancy and breastfeeding
Many medicines are not suitable in pregnancy or breastfeeding, or need extra caution. Always tell the pharmacist if you are pregnant, planning a pregnancy or breastfeeding before starting any new treatment.
When to seek urgent help
Call 999 for severe breathing difficulty, chest pain, sudden confusion, severe allergic reaction, or if you suspect an overdose. Use NHS 111 for urgent but non-emergency advice. Samaritans (116 123) are available 24/7 if you are struggling emotionally.
Safe dosing & red-flag symptoms
Never exceed 4g (8 x 500mg) of paracetamol in 24 hours from any source — including combination products. Avoid stacking ibuprofen with another NSAID. Seek urgent advice if pain is sudden and severe, follows a head injury, comes with fever, weakness or numbness, or is accompanied by unexplained weight loss or night sweats — these can be red flags that need investigation.
Take the next step toward better sleep, less stress, and better pain support.
Browse our treatments — you can request a confidential, pharmacy-led consultation.
Treatment available where clinically appropriate.