Step 1 — Tell us
Most concerns can be resolved quickly by speaking with our pharmacy team. Please contact us:
- Email: complaints@restwellpharmacy.co.uk
- Phone: +44 1234 567 890
- Post: Complaints, RestWell Pharmacy Ltd, 123 High Street, London, EC1A 1AA
We will acknowledge your complaint within 3 working days and provide a full written response within 20 working days. Where a complaint takes longer to resolve we will keep you informed in writing.
Step 2 — Escalation
If you are not satisfied with our response, you can escalate your complaint to an independent body:
- General Pharmaceutical Council (GPhC) — for concerns about the conduct of a pharmacist or the running of our pharmacy: pharmacyregulation.org/raising-concerns · 020 3713 8000.
- NHS England (for NHS-funded services) — 0300 311 22 33, england.contactus@nhs.net.
- Parliamentary and Health Service Ombudsman — if your NHS complaint is not resolved locally: ombudsman.org.uk.
- Information Commissioner's Office (ICO) — for data protection concerns: 0303 123 1113, ico.org.uk.
- MHRA Yellow Card — to report a suspected adverse reaction to a medicine: yellowcard.mhra.gov.uk.
Confidentiality
Complaints are handled confidentially under our Privacy policy. Raising a complaint will never affect the care we provide.